Warranty Terms and Conditions 📱

iFix Warranty

What is iFix Egypt warranty?

iFix Egypt warranty is a guarantee to repair your iPhone or iPad if something goes wrong with the repaired part(s) that isn’t your fault. Some restrictions apply, naturally – so it’s important to know what is and isn’t covered under the warranty and how long it lasts for, especially when purchasing an expensive high-end parts.

How long is my warranty?

warranty covers the repaired part(s) for 12 months against any manufacturing defect starting from date of the repair and its written in the invoice. this is not including the battery which is covered  by 6 months against any manufacturing defect

What does my iPhone or iPad warranty cover?

iFix Egypt Warranty covers the repaired part(s) if it breaks down through no fault of your own. There are different examples of what is and isn’t covered under the warranty – below you’ll find information on the various scenarios where your device may need repair, and whether it’s covered under the warranty or not.

What is not covered under the iFix warranty:

  • Any damage to the repaired or replaced parts caused by mishandling of the customer, such as cracked screens.
  • Damage to water or liquid.
  • Expected 12 month warranty of certain spare parts, such as batteries (which come with a 6-month Quality Warranty.) Disposal of the device; whether it is an accident or on purpose.
  • Interfering with the hardware internal parts of the device.
  • Damage that was caused by the attempted self-repair(s) of the consumer.
  • Software malfunctions that are independent of repairs.
  • Recent damage which occurred after initial repair of the devices.
  • Any lost data as a result of the repair; customers are always advised to back up their data before having their device repaired with iFix.

We strongly recommend that our customers do not try to repair any internal hardware parts on their own, as this may have an effect on the repairability of the product.

Please note that the warranty is only valid for the stated device and its original owner; we can not pass warranties to any device or owner, even if the device has been sold or given to a new owner.

In the unfortunate event that the device is irreparably damaged due to a failed repair attempt by the iTech, the customer is entitled to: receive a fully functional renovated device of equal or higher value to the original device-based on the model and condition of the device as received, plus the original repair problem resolved.

 

FAQ

“I dropped/smashed my device”

Sadly, your warranty will not cover you for accidental damage. This includes any damage to the screen or phone in general from it being dropped or knocked against anything.

Cosmetic wear and tear is also not covered – so if you keep the phone in your pocket or bag with keys or change, you may want to consider getting a case or cover for extra protection.

“My phone or tablet got wet”

A wet device is an unhappy device. Any kind of water, liquid or moisture damage will void your warranty – even if the device was still working for a while after the exposure occurred.

This is because moisture damage is not always immediate, and can take months to affect the device. Most devices  have a moisture indicator inside them that will allow our technicians to check for water damage.

“My phone won’t turn on!”

Don’t panic! A lot of the time when your phone won’t turn on, it’s because the device has simply crashed rather than there being any real damage. There are a few steps you can take to try and get your phone back on, so try these first How to restart or force restart your iPhone or iPad”

“Does Jailbreaking my iPhone void the warranty?”

Yes, it does. Apple device manufacturers prohibit any form of rooting or installation of custom software or firmware (normally referred to as ROMs) on your device – and doing otherwise will void the warranty.

Whilst custom ROMs can bring new or exciting features to your device, they also open the phone up to possible security risks, as you can never be 100% certain of the reliability of these ROMs.

rooted devices, or had software modifications on its operating system, then your device warranty is void.